Feedback, in all its forms – from compliments to complaints – is a cornerstone of our quality management system and the driving force behind our ongoing commitment to improvement.
We recognise that valuable insights can be gleaned from every interaction and have established comprehensive policies and registers specifically addressing reportable incidents, accidents, risks, complaints, and continuous improvement. These frameworks ensure a structured approach to gathering, analysing, and acting upon feedback.
Whether it is a formal complaint, a casual suggestion, or an observation during a routine interaction, each input contributes to a richer understanding of our strengths and weaknesses.
The information gathered fuels our continuous improvement processes, leading to adjustments in our policies, procedures, and practices.
We actively encourage all participants – stakeholders, community members, and staff alike – to share their feedback openly and honestly, knowing that anonymity is an option if preferred.
By embracing feedback as an essential element of our operations, we strive to create an environment where learning is constant, quality is paramount, and everyone has a voice in shaping our future.
Unit 1/21 Catherine St, Bentley WA 6102
08 9398 6705
10 Calala Street, mount Druitt NSW 2770
02 7238 4393